Delivery & Returns

Delivery

Returns

All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition. Please see return eligibility below for full details.

Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase within 28 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.

Please contact us to request a return number on (+44) 0115 965 6634 or email sales@physiosupplies.co.uk. When contacting us we require your invoice number (can be found on the invoice sent with your order) and your order number (if you ordered via our website). Returns must be clearly marked with the return number (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.

Once you have been allocated a returns number - simply follow the instructions on the returns form that has been supplied with your delivery.

All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.

Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.

All products that are returned to us in an unopened and re-saleable condition will be refunded in full.

You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of receiving your return.

Return Eligibility:

• Items must be unused, in original packaging, and returned within 30 days of receipt.
• Returns between 31 and 59 days are accepted with a 20 % restocking fee.
• Returns over 60 days from delivery are not eligible for a refund.
• Custom-made or special-order products are non-refundable (such as clinical equipment)

Exchanging An Item:

If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately, we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.

Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.

All products that are returned to us in an unopened and re-saleable condition will be refunded in full.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm