Terms & Conditions

This website is owned and operated by Phoenix Healthcare Products Ltd trading as Phoenix Physio Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Head Office Contact details:

Phoenix Healthcare Products Limited, Unit 15 Calverton Business Park, Hoyle Rd, Nottingham NG14 6QL

Phone: 0115 965 6634, Email: sales@physiosupplies.co.uk

VAT Number: GB 610 7627 60

Company number: 04552007

You must not: (a) reproduce, duplicate, copy or otherwise exploit Phoenix Healthcare Products Ltd material for any commercial purpose; (b) modify any material or items supplied by Phoenix Healthcare Products Ltd; or (c) redistribute Phoenix Healthcare Products Ltd material except for content specifically and expressly made available for redistribution, such as our newsletter. (d) Sell or offer for sale or advertise for sale the 66fit or Allcare range of products on Amazon, Ebay or any other third party online sales websites without a signed agreement from the Supplier. (e) Allow the bidding of "66fit", "66 fit" and ‘Allcare’ on any PPC (pay per click) Internet campaign/s which is strictly forbidden.

Making A Purchase

We accept Maestro, Delta, Visa, Solo and Mastercard. We do not charge for any item until it is ready to be shipped.

If you wish to order over the phone or fax, UK customers please call 0333 320 8582, or Fax 01775 640044.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only. Please check your checkout page for more information.

The contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Payment Notwithstanding delivery goods shall remain the property of Phoenix Healthcare Products Ltd until such time as all payments are made in full

Right for you to cancel your contract

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

- To cancel your contract you must notify us in writing.

- If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

- Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via recorded delivery to us undamaged and returned in a saleable condition, the goods must not have been fitted, installed or used in any way, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

- Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.

Cancellation by us

- We reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have ordered;

- we do not deliver to your area; or

- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Select Delivery Service Required

There may be delivery charges applied to your order during the checkout process depending on your order value, geographical location and chosen delivery method. Oversize items such as Treatment Couches, plus Offshore Islands and Scottish Highland will be subject to additional postage/courier charges. For further information on orders please e-mail: sales@physiosupplies.co.uk or call +44 0115 965 6634.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

- to make good any shortage or non-delivery;

- to replace or repair any goods that are damaged or defective; or

- to refund to you the amount paid by you for the goods in question in whatever manner is appropriate

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Delivery Schedule

All orders will be processed immediately. Orders are normally despatched the same working day (if received before 2.00pm working days only), and for the UK mainland every effort will be made to ensure delivery is made the following working day. Stated delivery times are no more than an estimate and shall not be binding, we shall not be liable for any costs or damage caused by any delay in delivery.

The majority of our orders are despatched on a 'signed for delivery' service. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.

You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Deliveries will be made via a reputable carrier. You will be requested to sign for the goods received. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes.

For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc. before signing.

You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.

Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Back Orders

If a product is not currently in stock it will be clearly displayed on our website and you will have the option to purchase this product on back order, so when it does come into stock you will receive the order. We will attempt to provide accurate forecasted delivery dates where possible for any back orders.

Tax Charges

All prices quoted for Goods are exclusive of Value Added Tax, which will be charged in addition. VAT won’t be payable where an exemption applies and/or the prevailing conditions are met.

Credit Card Security

Phoenix Healthcare Products Ltd takes security of payment card data extremely seriously. This is why all of our online payments are handled by Windcave.

How this works.

Once you enter the 'Checkout' area of our website your information is encrypted using SSL (secure socket layer). Phoenix Healthcare Products Ltd does not handle any credit card information, your payment details are encrypted and sent directly from your browser to Windcave.

Payment Card Industry Data Security Standard (PCI DSS).

Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.

Compliance with this standard is compulsory for all merchants (Phoenix Healthcare Products Ltd is a merchant) who accept payment cards.

Processing Payments (PCI DSS compliant).

All online credit card transactions performed on this site using theWindcave are secured payments. The following measures are taken to protect your data:

Payments are fully automated in a hosted payment page with an immediate response.

• Your complete credit card number cannot be viewed by us or any outside party.
• All transactions are performed under a 128/256 Bit SSL Certificate.
• All transaction data is encrypted for storage within PayPal's data centre, further protecting your credit card data.

Guarantee

We guarantee your satisfaction. Please advise us within 7 days if you are not completely satisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.

Governing Law: The contract between us shall be governed by and interpreted in accordance with English law and we both agree to submit to the non-exclusive jurisdiction of the English Courts.

Entire agreement: These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Reaching Us

UK Customers: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 965 6634 or write to us at Phoenix Healthcare Products Limited, Unit 15 Calverton Business Park, Hoyle Rd, Nottingham NG14 6QL, United Kingdom

Privacy Policy

Phoenix Healthcare Products Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.